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Microsoft have a very comprehensive guide on all of the different Dynamics 365 licenses available and exactly what you are entitled to. It is 60 pages in total and available from here: Microsoft Dynamics 365 Licensing guide.

However, if you would like a quick comparison of the key differences we have created a very easy-to-follow comparison below. This doesn't cover all aspects but it does give a good flavor on the most important restrictions on the Sales Professional License versus the Sales Enterprise.

 

Feature

Sales Professional

Sales Enterprise

Price

£49.00 per user/month. £71.60 per user/month.

Users

No minimum or maximum number of active users. No minimum or maximum number of active users.

Availability

Only available for a cloud deployment. Available for both on-premise and cloud.

Entities, flows, queues etc.

Limited to a maximum of

  • 15 custom entities
  • 5 Business Process Flows
  • 15 Custom Queues
  • 10 3rd Party App Installs
  • 2 Custom Forms
  • 5 Custom Reports, Charts and Dashboards
Unlimited custom entities, flows, queues etc.

System Entities

Have the ability to create and manage the following entities:

 Leads, Opportunities, Accounts, Contacts, Activities, Campaigns, Marketing Lists, Products, Price Lists, Quotes, Orders, and Dashboards

Have the ability to create and manage the following entities:

 Leads, Opportunities, Accounts, Contacts, Activities, Campaigns, Marketing Lists, Products, Price Lists, Quotes, Orders, and Dashboards

Cases

Basic case creation capabilities. Basic case creation capabilities.

Inbuilt Functions

Below inbuilt functions not available

  • Sales Goals
  • Territory Management
  • Forecasting
  • Product Families & Relationships
  • Competitor tracking
  • Configure and define Teams
  • Sales Playbook
  • Knowledgebase
  • Embedded Intelligence
  • Business Units
All available to use.

Cloud Storage

Does not include an additional per-user capacity entitlement.

Additional storage will accrue.

  • Dataverse for Apps Database Capacity: 250MB per user license
  • Dataverse for Apps File Capacity: 2GB per user license

Power Apps

Does not include entitlement to run custom applications or access custom Power Apps portals.

Unlimited access across custom apps and portals.

Customer Voice

Does not include entitlement for D365 Customer Voice surveys. (Can be an add-on purchase). Includes default capacity for up to 2000 survey responses per tenant/month.

Connects to

Able to connect to Outlook, Microsoft Teams, Excel, and Power BI. Able to connect to Outlook, Microsoft Teams, Excel, and Power BI.

Reporting and Analysis

Allows export to Excel and Real-Time Sales Reports and Dashboards.  

But limits to 5 Report Customisations
No limitation on Report Customisations.

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