Dynamics 365 2024 release wave 2 Update

Dynamics 365 2024 Release Wave 2 is part of Microsoft's regular biannual updates to its Dynamics 365 platform. These updates, also referred to as "release waves," bring new features, enhancements, and improvements across the suite of Dynamics 365 applications, which includes tools for customer relationship management (CRM), enterprise resource planning (ERP), and other business functions.

Top Features in Dynamics 365 2024 Wave 2

This release comes with some great new features and enhancements, you review our Top Enhancements in Dynamics 365 2024 Wave 2 or you can see an overview of the broader changes below.

Key aspects of the Dynamics 365 2024 Release Wave 2

New Features and Enhancements

AI-Driven Insights: The wave includes more AI-powered capabilities to help businesses automate processes, gain insights, and improve decision-making. This includes enhancements to AI tools like Copilot, which helps with tasks such as generating content and automating repetitive tasks.
Improved User Experience: The release continues to enhance the user interface and experience, making it more intuitive and efficient. This includes updates to forms, dashboards, and navigation to help users find information more quickly.
Industry-Specific Solutions: Microsoft continues to invest in industry-specific features, particularly for sectors like finance, healthcare, retail, and manufacturing. These tailored solutions help businesses in these industries address their unique challenges.

Applications Updates

Dynamics 365 Sales: New tools for sellers to better manage customer relationships, including enhanced forecasting, lead management, and communication tools.
Dynamics 365 Marketing: Improved segmentation and targeting, with more automation capabilities to help marketers deliver personalized experiences.
Dynamics 365 Finance and Operations: Enhancements to financial management, supply chain management, and project operations, enabling more streamlined business processes.
Dynamics 365 Customer Service: New features to improve customer support, including more powerful case management tools, AI-driven insights, and omnichannel capabilities.
Dynamics 365 Field Service: Expanded capabilities for managing field service operations, including better resource scheduling, real-time updates, and improved mobile experiences for field technicians.

Power Platform Integration

Power BI, Power Apps, and Power Automate: The integration with Dynamics 365 has been further deepened, providing users with more ways to create custom apps, automate workflows, and generate insights from data within Dynamics 365.

Security and Compliance

Microsoft has introduced new security features to help businesses protect their data and ensure compliance with industry standards. This includes enhanced data privacy tools and more granular access controls.

Global Availability

The 2024 Release Wave 2 is available globally, with localized versions to ensure that businesses around the world can take advantage of the new features and improvements.

Release Timeline

The release wave typically rolls out gradually, with early access available in the months leading up to the full release. Users can test and explore the new features before they are automatically applied to their environments.

For full details from Microsoft on all changes included in this release please check out Dynamics 365 Release Plan - 2024 Wave 2