Enable email validation in Dynamics 365 Sales to remove invalid email addresses from your lead and contact records. You'll reduce email bounce rates, improve engagement, and get a better return on your sellers' time.

Email validation analyses the primary email address in lead and contact records to identify the ones that can't receive email. You must enable the feature. It's turned off by default.

Email address validation looks for the following issues:

  • Incorrect syntax: An address that doesn't contain both a username and an email domain
  • Disposable domain: An address that contains a known disposable or temporary email domain
  • Test or spam email addresses: An address that contains known indicators of a test or spam address in the email header or metadata, IP address, HTML code of the email, and email content and formatting
  • Expired email addresses: An email account that has expired and can no longer receive or send email
  • Emails that bounce back: An address that can't receive a message for any reason


How to enable the feature

Go to App Settings

Click Email Validation


Switch Contacts/Leads On


You can now see the Email symbol is in Red denoting that it’s not a valid email address.



You need to do a simple JavaScript change to validate on Custom Contact forms.

Contact us if you require any assistance setting this up.




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