Top Features in Dynamics 365 2021 Wave 1

In-App Notifications

Model-driven app in-app notifications are shown to users as a notification toast or notification centre. Notifications are directed to a specific user and can be sent through external systems, Power Automate, or from within the system. An app maker needs to opt-in to this feature to make the notifications appear for users within the model-driven app.

Microsoft Teams customer calls or online meetings can be transcribed and assigned to a Dynamics 365 record

Microsoft Teams customer calls or online meetings can be transcribed and assigned to a Dynamics 365 record, with AI giving sellers access to insights, sentiment, and follow-up actions.

Multi-line text controls auto-expand.

Users no longer have to click and scroll to view all of the content in a multi-line text field in a Quick View form. The fields will now automatically expand to show the full content when the Quick View form is loaded on a page.

Improved accessibility for business process flows in mobile.

Similar to the business process flows that your see on your desktop, this new design creates a seamless experience across devices and ensures you know which business process flow you are working with if you switch processes.

Global Relevance Search improvements

Prominent and easily discoverable search bar at the top on all pages in your app.
Personalized experience that contains your recent searches and recently accessed rows.
Suggested results are displayed as you type that includes quick actions command, which helps you complete a task without navigating to the row.