Dynamics 365 2020 release wave 1 has now been rolled out. This update includes a vast amount of new features which we are very excited about.


Key dates 



Jan 27, 2020

Learn about the new capabilities coming in the 2020 release wave 1 (April 2020 – September 2020) across Dynamics 365 and the Power Platform.

Feb 3, 2020

Test and validate new features and capabilities that will be a part of the 2020 release wave 1, coming in April, before they get enabled automatically for your end users.

April 1, 2020

Production deployment for the 2020 release wave 1 begins. Regional deployments will commence on April 3, 2020.


Here are some of the top changes that will be made available:


Unified Interface and User Interface

  • Activity Grid
  • Calendar View
  • Email Template Categories
  • Rich Text Notes
  • Improved Email Editor
  • Large File Attachment Support
  • Editing Related Records
  • Grid Filtering
  • Quick Find


Dynamics 365 Sales

  • Customize forecast models
  • Easier selection of email templates
  • Improve and adjust forecast accuracy
  • License enforcement: users with new Team Member licenses
  • Manage activities with ease
  • Sales – Team Member app module
  • Save standardized PDF documents to Dynamics 365 Sales or Microsoft SharePoint
  • Understand forecasts with precision pipeline management


Dynamics 365 Customer Service

  • Agent productivity enhancements to knowledge capabilities
  • Configurable case resolution page
  • Customer Service app available for users with Team Member license
  • Customer Service Hub app is now available by default
  • Enhancements in the queue page
  • Familiar, modern email experience for agents
  • License enforcement: users with new Team Member licenses
  • Rich text notes and keyword search in the timeline


Dynamics 365 Marketing

  • Ability to test-send dynamic email messages
  • Export data to Excel for further analysis
  • Improved customer journey experience
  • Improved email content designer
  • Improved event management experience
  • Improved segment design and management


Dynamics 365 Field service

  • Enhanced work hours calendar for resources
  • Integrated technician time tracking
  • Requirement dependency for efficient workflow
  • Resource scheduling dashboard


Dynamics 365 Licensing Changes

Microsoft have also released their updated licensing model. For more information please check out our Dynamics 365 Licensing Changes article.




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