Dynamics 365 2020 release wave 1 Update

Dynamics 365 2020 release wave 1 has now been rolled out. This update includes a vast amount of new features which we are very excited about.

 

Key dates 

Date	Description
Jan 27, 2020	Learn about the new capabilities coming in the 2020 release wave 1 (April 2020 – September 2020) across Dynamics 365 and the Power Platform.
Feb 3, 2020	Test and validate new features and capabilities that will be a part of the 2020 release wave 1, coming in April, before they get enabled automatically for your end users.
April 1, 2020	Production deployment for the 2020 release wave 1 begins. Regional deployments will commence on April 3, 2020.

 

Here are some of the top changes that will be made available:

 

Unified Interface and User Interface

• Activity Grid
• Calendar View
• Email Template Categories
• Rich Text Notes
• Improved Email Editor
• Large File Attachment Support
• Editing Related Records
• Grid Filtering
• Quick Find

  

Dynamics 365 Sales

• Customize forecast models
• Easier selection of email templates
• Improve and adjust forecast accuracy
• License enforcement: users with new Team Member licenses
• Manage activities with ease
• Sales – Team Member app module
• Save standardized PDF documents to Dynamics 365 Sales or Microsoft SharePoint
• Understand forecasts with precision pipeline management

 

Dynamics 365 Customer Service

• Agent productivity enhancements to knowledge capabilities
• Configurable case resolution page
• Customer Service app available for users with Team Member license
• Customer Service Hub app is now available by default
• Enhancements in the queue page
• Familiar, modern email experience for agents
• License enforcement: users with new Team Member licenses
• Rich text notes and keyword search in the timeline

 

Dynamics 365 Marketing

• Ability to test-send dynamic email messages
• Export data to Excel for further analysis
• Improved customer journey experience
• Improved email content designer
• Improved event management experience
• Improved segment design and management

 

Dynamics 365 Field service

• Enhanced work hours calendar for resources
• Integrated technician time tracking
• Requirement dependency for efficient workflow
• Resource scheduling dashboard

 

Dynamics 365 Licensing Changes

Microsoft have also released their updated licensing model. For more information please check out our Dynamics 365 Licensing Changes article.

 

  

 

• Dynamics 365
• Update
• 2020 Wave 1
• Unified Interface
• Sales
• Customer Service
• Marketing
• Licensing