The 2021 release wave 1 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, Fraud Protection, and Business Central.
Dynamics 365 2021 Wave 1 is releasing from April 2021 through September 2021 depending on the region you are in.
Top Features in Dynamics 365 2021 Wave 1
This release comes with some great new features and enhancements, including In-App Notifications, enhanced mobile experience regarding Business Process Flows and improved Relevance search.
We have written about our Top 5 Enhancements in Dynamics 365 2021 Wave 1 or you can see an overview of the broader changes below.
Dynamics 365 Sales focuses on adding productivity enhancements for sellers and providing more access to data-driven insights to help with decision making. Look for updates to automation and sequencing, conversation intelligence, and many exciting updates to the mobile app enhancing the mobile experience for sellers on the go.
- Saves time: Get tasks done more easily to keep the focus on selling.
Sellers need to take several steps to identify the right customers and the next actions to take. More automation and sequences that will adapt to the changing needs and behaviors of your customers. The record side panel will allow you to customize your workspace to your unique business requirements and trigger key actions, all in the same place. The deal manager workspace will allow sellers to quickly view the right deals, get the right context, and act in no more than one click.
- Intelligence at your fingertips: Provide data-driven insights to help with decision making.
Conversation intelligence will provide insights on top of video calls and calls with multiple participants. New filters in the deal manager workspace will allow sellers to easily find opportunities by searching, quickly setting a column filter, or choosing a time-based slicer. Also introducing new, out-of-the-box data visualizations that will be both interactive and configurable. Sellers will now also be able to select "stats," out-of-the-box calculated metrics to help them quickly understand their pipeline.
- Helping you on the go: Enhancing the mobile experience for sellers on the go.
Field sellers need to be able to manage their work from their mobile devices. With the Dynamics 365 Sales mobile experience, sellers can get up-to-date LinkedIn information on meeting participants, insights about a deal, account and contacts integrated with AI, and easy access to files, notes, emails, and more. Sellers can now also easily manage their activities and take follow-up actions promptly.
- Microsoft Teams customer calls or online meetings can be transcribed and assigned to a Dynamics 365 record, with AI giving sellers access to insights, sentiment, and follow-up actions.
Customer Service Updates
Dynamics 365 Customer Service transforms the contact centre by providing intelligent omnichannel routing across channels. The all-in-one contact centre will ship with a logistic and integrated first-party voice and chat solution to enable customers to be up and running quickly.
- Enable customers to be up and running quickly.
- Deliver the all-in-one contact centre.
- Transform contact centre routing.
For full details from Microsoft on all changes included in this release please check out Dynamics 365 Release Plan - 2021 Wave 1