Customer Relationship Management or CRM is for managing an organisation's relationships and interactions with customers and leads. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability and insights.
Dynamics 365 is a highly extensible CRM that offers the ability to go way beyond a traditional CRM system and act as the hub for your Business.
What is Dynamics 365?
Unleash your organisation’s potential by breaking down data silos to connect customers, products, people, and operations with Dynamics 365 and the Business Apps available.
Benefits of Dynamics 365 and what a CRM system with do for your business
Dynamics 365 is seeing massive investments by Microsoft, and new features and upgrading are being released all of the time adding greater value to its customers. For the most recent changes check out out Latest Dynamics 365 updates page.
Dynamics 365 Licensing
The Licensing model for Dynamics 365 is fairly detailed, so check out our [Dynamics 365 Licensing Guide] for more information. The licensing for Dynamics CRM also changed in October and details can be found in our Dynamics License changes article.